We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at support@jointcorp.net.

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at support@jointcorp.net.

Damages and issues

Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items

Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at support@jointcorp.net.

Do you ship worldwide & how much does shipping cost?

Yes - we ship worldwide. We offer customers free USA and International Shipping with tracking. There is NO shipping cost & NO sales tax.

What are your shipping and processing times?

business days 10-20 days to United Arab Emirates. 

Standard Shipping Times

USA and Canada: 6 - 14 days

Oceania: 8 - 14 days

Europe: 8 - 14 days 

Processing Times?

Orders can sometimes take 2-4 days to process after placing the order before shipping out

Where can I find my tracking number?

When your items are shipped out, you should receive notification from us via email providing you. with a tracking number! If you haven't received one or if the tracking number doesn't work, its okay. Contact us and we'll fix it and If you need more detailed information, please send us an email at support@jointcorp.net we'll help you out

Unexpected Delays

In some instances, the delivery may take more time than the standard shipping times stated here. Please contact us support@jointcorp.net if your package is taking TOO LONG to arrive and we will help you to resolve any situation that we have control over.